Ray & Co Surveyors
Last updated: 18/12/2025

 

1. Definitions

In these Terms & Conditions:
● “We”, “Us”, “Our” means Ray & Co Surveyors
● “You”, “Client” means the individual or organisation commissioning services
● “Services” means surveys, inspections, reports, consultancy, training, or related work provided by us
● “Report” means any written, digital, or verbal output produced following our services

 

2. Appointment & Payment Terms

2.1 Advance Payment
All surveys and services must be paid in full in advance of the appointment unless otherwise agreed in writing.

We reserve the right to:
● Refuse access to site
● Cancel appointments
● Withhold reports

where payment has not been received.

2.2 Written Agreement
Any variation to payment terms must be confirmed in writing by us. Verbal agreements are not valid.

 

3. Scope of Services

3.1 Defined Scope
All services are carried out strictly in accordance with the scope confirmed in writing (quotation, email, or proposal).
The scope will define:
● What inspections are included
● What diagnostics are undertaken
● Any exclusions or limitations

3.2 No Implied Services
No additional inspections, testing, design work, or advice are included unless expressly stated in writing.
Anything outside the agreed scope will require:
● A revised scope
● Additional fees

 

4. Cancellations & Rearrangements

4.1 Client Cancellations
Cancellations made within 24 hours of the scheduled appointment are fully chargeable, unless otherwise agreed in writing.

4.2 Access Issues
If access to the property is unavailable, unsafe, or restricted on arrival, the survey will be deemed to have taken place and fees remain payable in full.

 

5. Nature of Surveys & Limitations

5.1 Non-Destructive Inspections
Unless expressly agreed in writing:
● Surveys are visual and non-destructive
● No opening up, removal of finishes, or invasive testing is undertaken

Hidden, concealed, or inaccessible elements cannot be assessed.

5.2 Point-in-Time Assessment
All findings represent the condition of the property at the time of inspection only. Environmental conditions, occupancy, weather, and building use may change.

 

6. Damp, Mould & Moisture Investigations

6.1 Diagnostic Nature
Damp and mould surveys are diagnostic, not guarantees of elimination.

Moisture issues are often:
● Multi-factorial
● Influenced by building fabric, ventilation, occupancy, and environmental conditions

6.2 No Instant Resolution
Our surveys do not “fix” damp or mould. They identify likely mechanisms, risks, and contributory factors based on evidence and standards.

Remedial outcomes depend on:
● Correct implementation of recommendations
● Wider building performance interactions

 

7. Ventilation & Environmental Testing

Ventilation testing and airflow measurements:
● Reflect conditions at the time of testing
● May be influenced by system condition, maintenance, and occupant behaviour

Compliance assessments do not guarantee future performance.

 

8. Retrofit & PAS-Related Services

8.1 Advisory Role
Where retrofit-related services are provided:
● We act as an independent assessor / advisor
● We are not responsible for installer workmanship, product selection, or installation quality unless expressly stated

8.2 Risk-Based Outputs
Retrofit assessments, reviews, or advice:
● Are risk-based, not guarantees
● Rely on information available at the time
● Do not remove all building performance risks

 

9. Reports, Reliance & Third Parties

9.1 Named Client Only
Reports are prepared solely for the named client and the stated purpose.

No third party may rely on a report without:
● Our prior written consent
● An agreed reliance fee

9.2 No Assignment
Reports may not be assigned, copied, or reused for other purposes without written agreement.

 

10. Training & Course Services

10.1 Educational Purpose
Training and courses are provided for educational purposes only.
They do not:
● Replace professional judgment
● Guarantee competence, certification, or regulatory approval

10.2 No Professional Liability Transfer
We accept no responsibility for decisions, actions, or works undertaken by attendees following training.

 

11. Fees & Refunds

11.1 Professional Time
Fees reflect:
● Professional expertise
● Time spent on inspection, analysis, and reporting

They are not outcome-dependent.

11.2 Refunds
Once a survey or service has been delivered, fees are non-refundable.

 

12. Liability

12.1 Reasonable Skill and Care
We will perform services with reasonable skill and care in accordance with:
● The agreed scope
● Relevant professional standards

12.2 Limitation of Liability
To the fullest extent permitted by law:
● Our liability is limited to the fee paid for the service
● We are not liable for indirect, consequential, or economic losses

 

13. Complaints

Any complaints must be submitted in writing within 14 days of report issue, allowing us the opportunity to review and respond.

 

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any
disputes shall be subject to the exclusive jurisdiction of its courts.

 

15. Acceptance

By commissioning our services, you confirm that you:
● Have read
● Understood
● Accepted

these Terms & Conditions in full.